Digital Communications Executive

We’re looking for a Digital Communications Executive who combines technical know-how with a genuine understanding of people, and who puts their colleagues and supporters at the heart of every decision.

You'll be the go-to person for colleagues across WWT, helping them get the most from our digital tools and supporting them in making our digital channels work as best they can, to help WWT thrive.

Through your work, you'll play a key role in connecting more people with wetlands, inspiring action for nature and helping WWT restore wetlands and unlock their power for people and wildlife.

This is a full time, 12-month fixed-term contract working 37.5 hours per week, Monday-Friday. Based at WWT Slimbridge Wetland Centre, with the opportunity for hybrid working. The role will be required to be at Slimbridge at least once a week and as required for key meetings.

To be successful in this role, you’ll have:

• A desire to help others, with the patience, empathy and good humour to support colleagues and get satisfaction from enabling wider teams to do their best work.
• Excellent written, verbal and visual communication skills, with the ability to listen carefully, ask the right questions, explain technical concepts clearly and confidently support non-technical colleagues in using digital platforms.
• Significant experience in a digital communications, digital marketing or web content role, including planning, building and maintaining content in a content management system.
• Hands-on experience building, testing and sending email campaigns, and using analytics to measure performance and keep improving results.
• Working knowledge of HTML and CSS and image editing software (such as Photoshop), with a solid grasp of SEO, usability and accessible, inclusive web and email content.
• A genuine understanding of supporters, with a track record of putting them first and using insight, feedback and analytics to shape content and journeys that work for real people.
• Experience working with external agencies, suppliers or freelancers to deliver digital projects on time and within budget.
• Strong organisational skills and attention to detail, with the ability to balance competing priorities from fundraising, marketing and communications teams and pick up live work quickly.