Legacy Team Administration Support Volunteer

Our work has developed and grown over time and we’re now in a position where legacies or ‘gifts in wills’ accounted for a staggering £4.2million last year. We have a lot of administration to do to make sure that we manage these donations with the accuracy, diplomacy and attention they deserve. Every donation comes from a supporter, who has a family or loved-ones who need to know how much we appreciate their help. We work tirelessly to inspire new support.

This role involves:

• Supporting the Legacy Team by providing a range of administrative duties, including dealing with postal, online and telephone enquiries
• Data entry and organisation of our CRM system
• Supporting the development, planning and delivery of our events programme
• Regular legacy case checks
• Filing and archiving memorial paperwork and data
• Organising donations of artwork, etc. for auction or alternative use
• Receiving full induction and training for your role

This role will suit you if:

You have a sensitive, friendly, can-do attitude, and are committed to delivering excellent customer service. You are passionate about making sure that supporters are treated with respect, care and dignity at all times and that we, as a charity, make them feel like individuals.

You enjoy administration and have a keen eye for detail – spotting opportunities to go above and beyond to make memorable experiences for our supporters. You will also have a good level of computer literacy, understanding how to use Microsoft packages and may have some experience with databases, although full training will be given.

You don’t mind the odd repetitive (but critical!) task, but also embrace the fact that no two weeks will look the same: there are always new things to learn.

You enjoy meeting new people and are comfortable being part of a small team who work collaboratively with many areas of WWT.